Is the support system up and running?

[Mike]

Is the support system up and running?
I submitted a ticket yesterday and I haven’t gotten any response. Not even an automated message saying that a ticket has been generated.

[BIQU info]

Hello, please try again, we actually have a verification code. Please follow the procedure. Here is the link:
https://biqu3d.com/pages/submit-a-ticket

Step 1: Submit a ticket from the link.
Step 2: Receive the verification code in your inbox. (To ensure that our technical support can contact you correctly.)
Step 3: Filled in some details on the ticket page, such as your order number and the problem descriptions, even screenshots.
Step 4: Submit your ticket.

Then, our technical support will check your ticket and give some solutions within 24 hours on workdays. And please look for your junk mail for a while, sometimes our replies are wrongly recognized. If you still can't get the verification email or response email, please contact us again, thanks for your patience.

Warm regards,
BIQU

[Mike]

I eventually got a response 4 days later.