Load a OS on the raspberry pad 5

[Connor Bourque]

I received my raspberry pad 5 and CM4 with 32gb eMMC yesterday. I have followed the manuel and made sure that the BOOT, USBOTG are in the on position and the canbus switch is set to USB. When I plug in the pad5 to the computer I get 3 led light and NO LCD backlight. I have installed the the rpiboot program from raspberrys github. When I start the rpiboot program is sits at

RPIBOOT: build-date Oct 26 2022 version 20220815~145439 9e57f462
Waiting for BCM2835/6/7/2711...

I have tried plug and unplug from the computer while the rpiboot program running and still I get no response from the unit. I have plugged a HDMI cable in and see a output from the CM4 showing that is is cycling through the different  boot options 

output of HDMI to monitor

Boot mode: SD (01) order f2564
Boot mode: SD (01) order f2564
Trying partition: 0
Trying partition: 0
Trying partition: 0
Trying partition: 0
Boot mode: USB-MSD (04) ORDER f256
PCIe timeout: 0x0000008f
USB xHC init failed
Boot mode: NVME (06) order f25
PCIe timeout: 0x0000008f
Failed to open device: 'nvme'
PCIe timeout: 0x0000008f
Failed to open device: 'nvme'
Boot mode: BCM-USB-MSD (05) order f2
USB MSD stopped. Timeout: 25 seconds
Boot mode: NETWORK (02) order f
NET_BOOT: e4:5f:01:e7:94:cc wait for link TFTP: 0.0.0.0
NETBOOT init failed
Boot mode:RESTART (0f) order 0

If anyone has any ideas of what I might be doing wrong it would be much appreciated. I feel like the board might have gotten damage in shipping. If so how do you go about getting a replacement board? I submitted a support ticket yesterday but have not heard back yet.     

[BIQU info]

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[Connor Bourque]

What are you work days? It's been more than 48 hours since I submitted a ticket and have not heard from a technician!

[BIQU info]

10 hours ago, Connor Bourque said:

What are you work days? It's been more than 48 hours since I submitted a ticket and have not heard from a technician!

Hello, we are sorry to keep you waiting so long. Our technician has replied to you, please check your mailbox, and even check your junk mail. Because sometimes our emails are wrongly recognized.

Feel sorry again. Have a nice day!