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Endstop z still triggered after retract

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Just bought a Huracan from Microcenter. I'm getting this error message no matter what I do. I've seen others reference making a change to config files but no success for me so far. How can I fix this?

And before Biqu asks me to submit a ticket, I tried that. The form requires certain fields that I don't have info for. Like a purchase ID.

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