Endstop z still triggered after retract

[BitBass]

Just bought a Huracan from Microcenter. I'm getting this error message no matter what I do. I've seen others reference making a change to config files but no success for me so far. How can I fix this?

And before Biqu asks me to submit a ticket, I tried that. The form requires certain fields that I don't have info for. Like a purchase ID.

[BitBass]

Took a while but I finally found this: https://github.com/bigtreetech/BIQU-Hurakan/issues/2

I just restarted the Huracan and the probe will not deploy. In fact, I can hear it clicking like it's trying to deploy but nothing happens. Also no blue-red light change. I guess this is my problem, so how can I get a new probe?