Problem while printing

[Mango Marketing Digital]

Hello im new in this 3d printing world and i need some help, i've printed some pieces but something strange started to happen, in some point of the printing the hotend just stuck in the bed and keeps pulling out PLA, yesterday i left it printing alone when i arrived it had a lot of pla inside the extruder, i had a lot of work to clean it up and unclog the hot end... so today i tried it again and it starts ok but at some point it happens again, ill show you guys some photos, i hope you guys can help me. this printer is new, im with it about 2 weeks now     cura.log

[BIQU info]

Hello, if you have any product problems, please "submit a ticket" from BIQU Community, and choose it from the navigation. The professional technicians will soon settle down your confusion. Here is the link.

https://biqu3d.com/pages/submit-a-ticket

Have a nice day!