Extruder motor moving wrong direction

[DevinTwine]

I have printed two thing just fine but when I go to print a third item the extruder motor moves but the extruder doesn’t move. The filament states to extract but it causes an air print. How do I go about fixing this? Just bought it yesterday.

[BTT Tony]

Hi，

Thanks for your information.

Please send me a video on this case " when I go to print a third item the extruder motor moves but the extruder doesn’t move. The filament states to extract but it causes an air print."

I will check it and send you a reply