David Mitrofan Posted April 13, 2022 Share Posted April 13, 2022 Hey I ordered my Biqu B1 and put it together myself. When I first turned the printer on, an error popped up on the screen saying the type C cable wasn't inserted well onto the hot end, so I turned off the printer, and re-plugged in the type C cable. Everything else after that was fine for a couple of weeks, and all my functions worked fine. Later, when I wanted to relevel the bed, the error that my type C cable isn't inserted correctly came back on, and I did the same thing as before. I turned the printer off and re-plugged in the printer, but this time the error did not go away. Every time I tried level the bed, the error would come on, and when I pressed for the printer head to go to point 1, it went to the wrong spot as before. I then pressed point 4, and the printer pushed the extruder head all the way to the end of the X axis bar until it made a bad noise. I haven't printed anything yet, so all the parts are new out of the box and all I did was install them. What should I do? Quote Link to comment Share on other sites More sharing options...
BTT Tony Posted April 14, 2022 Share Posted April 14, 2022 Hi, Thanks for your information. 1.Please check what version is for your motherboard and upate the according firmware from github. https://github.com/bigtreetech/BIQU-B1/tree/master/Firmware/2022-03-27/Motherboard-2022-03-27 2.If it not work , please send me the video to reflect the erro info issue. Quote Link to comment Share on other sites More sharing options...
David Mitrofan Posted April 15, 2022 Author Share Posted April 15, 2022 14 hours ago, BTT Tony said: Hi, Thanks for your information. 1.Please check what version is for your motherboard and upate the according firmware from github. https://github.com/bigtreetech/BIQU-B1/tree/master/Firmware/2022-03-27/Motherboard-2022-03-27 2.If it not work , please send me the video to reflect the erro info issue. My motherboard is a SKR 2. I updated my motherboard with the Motherboard-SKR 2-F407 update, but nothing changed. As in the video, the extruder doesn't go to the right spot when I press point 1, and the C line error pops up again. I unplugged all the wires and plugged them back in before testing the printer, so I think its only the C line connection that is the problem. IMG_E1978.MOV Quote Link to comment Share on other sites More sharing options...
BTT Tony Posted April 15, 2022 Share Posted April 15, 2022 Hi ， Thanks for your information. Please send me your order number ,and the email address I will check it and send you a reply Quote Link to comment Share on other sites More sharing options...
David Mitrofan Posted April 15, 2022 Author Share Posted April 15, 2022 6 hours ago, BTT Tony said: Hi ， Thanks for your information. Please send me your order number ,and the email address I will check it and send you a reply I ordered this printer off of Amazon. Do you want that order number, or should I just return it? I think maybe they sent me a bad printer. Quote Link to comment Share on other sites More sharing options...
David Mitrofan Posted April 16, 2022 Author Share Posted April 16, 2022 I figured out what the problem was. I just had to disarm all the motors, and then the printer went back to normal and the error didn't pop up again. Quote Link to comment Share on other sites More sharing options...
Fight Circus Posted September 30, 2022 Share Posted September 30, 2022 (edited) what do you mean by disassemble the motors? I have the same problem, I disconnected the cables but the type C line error still appears Edited September 30, 2022 by Fight Circus traslate Quote Link to comment Share on other sites More sharing options...
Administrators BIQU info Posted October 25, 2022 Administrators Share Posted October 25, 2022 On 10/1/2022 at 6:57 AM, Fight Circus said: what do you mean by disassemble the motors? I have the same problem, I disconnected the cables but the type C line error still appears Hi, if you have any product problems, please feel free to contact our technicians by submitting a ticket. Here is the link:https://biqu3d.com/pages/submit-a-ticket Have a nice day! Quote Link to comment Share on other sites More sharing options...
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