Biqu H2 V2s Revo dead after 3 months use

[Bappi]

My H2 V2s Revo was working fine last week 2 days ago I finished 2 prints off and this morning switched it on to reprint one of the files previously printed and get this horrible grinding noise which  I have now got on camera.  It had done something similar a few weeks back but that was a partial clog and the gears were chewing up  the end of the filament still inside the housing but it didnt make this amount of noise. I Also found this wear on the underside of the lever gear.

[ronnor_2023]

I have exactly the same problem after less than 6 months and have been trying to reach BIQU support for a few days. Unfortunately without success! Is there someone at BIQU who can help me to fix the error and get the extruder back in operation?

[ronnor_2023]

I talk about this!

[ronnor_2023]

UPDATE:

I've been waiting for 2 months for something to happen with BIQU support, but they act like my problem doesn't even exist.

So if anyone needs help/support from BIQU, it seems they are in the wrong place. If anyone is interested in any specific items, perhaps they should look to another manufacturer (with support).

[Coco-BQ Team]

Hello, if you have any using problems, please "submit a ticket" on the Community page, and choose it from the navigation.

Our professional technicians will settle down your confusion as soon as possible.

Here is the link：https://biqu3d.com/pages/submit-a-ticket

Have a nice day!