THERMAL R UNAWAY: E1 error message

[Solo]

getting a THERMAL R UNAWAY: E1 error message on my b1se

[Solo]

[Coco-BQ Team]

This situation may be caused by the loosening of the print head cable, please unplug and insert it again.

[Solo]

9 hours ago, Lavender said:

This situation may be caused by the loosening of the print head cable, please unplug and insert it again.

tried that it did not work.

[BIQU info]

Please submit a ticket to our technician, and they will settle your problem as soon as possible.
https://biqu3d.com/pages/submit-a-ticket

Step 1: Verify your email address by checking the verification code in your inbox. (To ensure that our technical support can contact you correctly.)
Step 2: Filled in some details, such as your order number and the problem descriptions, even screenshots.
Step 3: Submit your ticket.

Then, our technical support will check your ticket and give some solutions within 24 hours on workdays. And please look for your junk mail for a while, sometimes our replies are wrongly recognized. 

Warm regards,
BIQU