how do you return a printer?

[phc]

ive had so many issues with this printer since day one..and ive only had it about a month..

id like to return it, but one of the support guys said that it would be too expensive to return it, so they sent me a new part(complete hotend, etc)...

the new one was defective as well...so now it's been a month and i still cant use my new printer..

i shouldve taken the reviews a bit more serious about these printers...

so bad hotend(clogged again)...broken wires...and screen restarts if you push the buttons or knob too many times..or just about any reason..

 

 

service004@biqu3d.com

May 9, 2023, 1:12 AM

Dear customer

Hello, we can resend you a B1 SE PLUS extruder, you need to replace it yourself, the printer is not recommended to return, the shipping cost is too high, if there is any problem, we can solve it for you, you can provide the delivery Address and PHONE?

 

Edited May 29, 2023 by phc
pics

[Coco-BQ Team]

Hello, I am very sorry to bring you a bad experience.

You can contact Email: service004@biqu3d.com, and she will help you handle the problem.

Apologize again.

 

Have a nice day!

[phc]

im emailing them this whole time..and they arent very helpful..

i just want my printer to work, dont want to mess around with the hotend anymore...

the 2nd one was junk as well..so now im in the same spot as before..had it a month and still hadnt printed anything on it..

id like a new hotend(a better one) at the very least

[ArmaliteGuy]

at least you were lucky enough to get an email response.

[phc]

man, they really dont like to reply that much, do they?

[phc]

I WANT TO RETURN THIS PRINTER AND GET A FULL REFUND...

I REPLACE THE  HOTEND WITH A NEWER ONE AND IM STILL HAVING OTHER ISSUES WITH THE PRINTER..IT'S CAUSED ME SO MUCH STRESS OVER THE LAST MONTH..I NEED IT GONE

[phc]

so i thought i got it all fixed and working..bought a few new parts, etc..

nope..still giving me so many issues...

no one will let me return it at all....so not sure what to do now

[phc]

i just created a dispute ticket with paypal since no one will let me return it..